1.
If your codes or username/password do not work
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If you are provided a 'usercode' and a 'passcode' then enter these codes
as 'username' and 'password' when the pop-up box appears. If the
codes still don't work then please send us a detailed email to livesupport@verotel.com
and include in this email:
* your usercode or username
* your email address
* the website where you purchased the
codes
Please mention that your codes or your
username/password are not working and we will correct them as soon as
possible!
2.
My transaction is DECLINED
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If you are a new Verotel customer and you receive 'Your credit card is
DECLINED' when you want to sign up for the website of your choice, then
please check the following:
a. did you fill out all the fields in
the order form?
b. did you enter the correct expiration
date?
c. did you leave any spaces or dashes
in your credit card number or phone number?
d. did you use your home phone number
as the phone number entered?
e. did you enter your complete email
address?
f. did you fill out the correct address
and cardholder information?